Software firm OutSystems built a new claims intake tool for car insurers. CFOtech Australia reports that Agentic First Notice of Loss links driver chat apps directly to old claim systems.
The tool gathers crash facts, scans car damage photos, and opens claims fast. Staff adjusters still make every call on fault, rules, and cash payouts.
Key Takeaways: OutSystems Auto Claims Launch
- General Release: Agentic First Notice of Loss is now live inside the OutSystems Agentic Industry Solutions suite, paired with an Insurance Agent Kit.
- Roadside Tow Dispatch: Partner Honk connects inside the chat flow so drivers can summon a tow truck and pick in-network repair shops right after a crash.
- Legacy Barriers: An OutSystems report shows 42% of insurance IT leads struggle with old systems and split data, while 39% cite tough system links.
- Customer Churn Risk: Cited InvoiceCloud data notes 83% of US drivers would switch insurers after a bad claims experience.
Fixing First Contact Without Swapping Core Systems
Car insurers store files across billing, policy, and claim databases. That split setup forces drivers to repeat crash details over slow calls.
OutSystems says its 2026 study found 35% of insurance IT leads never began AI builds because work took too long. Another 42% blamed old software, while 39% cited hard data links.
| Industry Finding or Feature | Reported Detail | Source |
|---|---|---|
| Legacy & Data Roadblock | 42% cite old systems or scattered data | OutSystems 2026 Insurance Report |
| System Link Delays | 39% struggle connecting to current platforms | OutSystems 2026 Insurance Report |
| Consumer Churn | 83% of US users quit carriers over poor claims | InvoiceCloud (cited by OutSystems) |
| Human Authority | Adjusters keep full fault and payout control | OutSystems product specs |
“Insurers don’t need another AI pilot. Insurers need AI working in daily claims operations,” said OutSystems CPTO Luis Blando. PRISM CIO Tom Pelster noted teams can add agents atop core tools instead of buying new platforms.
Law and claim teams use similar tools on injury cases, covered in our look at Assembly Software launching Neos Demands Plus.
Roadside Integration and Governed Guardrails
OutSystems teamed up with Honk for roadside help. Drivers report crashes in chat, and the bot sends a tow truck from Honk’s network with live tracking in the app.
The bot also lists nearby repair shops so drivers get quick next steps. Honk CEO Adam DeWitt said fast help right after a crash builds real trust.
OutSystems logs every bot action and limits data access rules. Teams can test models side by side on speed, cost, and accuracy. Tight safety rules around live bots fit trends we tracked when Bay AI raised $50 million to vet agent actions and IBM and Microsoft launched Imagine.
Frequently Asked Questions
Does OutSystems’ AI tool approve or deny insurance payouts?
No. The app handles intake, photo scans, policy checks, and tow orders. Human staff decide fault, coverage, and payouts.
How does the Honk partnership work inside claims intake?
Drivers log crash notes in chat, and the bot sends a Honk tow truck while showing truck times and local repair shops.
Can insurers run Agentic First Notice of Loss with old core software?
Yes. OutSystems hooks into legacy claim tools so carriers keep existing systems of record intact.
What else comes with the launch?
OutSystems also shipped an Insurance Agent Kit with ready-made bots for policy checks, photos, and PDF files.
